Vodafone have announced that they’re increasing the cost of your monthly line rental by almost the cost of inflation due to increased running-costs. Do you want to use this as an excuse to end your contract early?
It becomes frustrating when you realise that products are getting smaller yet are costing more. Profits are increasing yet prices for customers don’t fall.
Many companies state that manufacturing or running costs are increasing, but why should we, the end-users, foot the bill when additional costs can be covered with the profits being made?
In the Terms & Conditions of your Vodafone contract, it states that they can increase the cost if it’s less than inflation, but I think this is a bit unfair if you’ve signed up to a fixed-term contract with them. As you may or not may be aware, it’s very tricky to get out of your contract with a mobile provider, which nowadays lasts for up to two years.
However, I believe that I found a loophole within Vodafone‘s Terms & Conditions that will allow you to give 30 days notice of cancellation, citing their unreasonableness with this planned price increase.
A friend of mine (yes, I do have one) is almost half-way through a 2 year contract with Vodafone and really fancies an iPhone 5. Out of principal (even though the price increase for him is £0.40/month) and because he wants an iPhone 5, he asked me to look at his contract to see if he could use this price increase as an excuse to terminate his contract. I did this and wrote a letter for my friend, explaining why Vodafone had effectively ended the agreement, which he then signed and posted to Vodafone. 6 days later, he received a text message from Vodafone, providing him with a PAC (Port Authorisation Code) and stating that they were sorry he was leaving them.
I would like to share that letter with you. All you need to do is complete the blank fields with your own details, make sure you sign the letter and then post it to:
Customer Relations Manager
Please note the following things:
- I will not and cannot guarantee that this will be successful for you. The fact that this was successful for my friend may have been a sheer fluke. You must accept that there’s every chance that Vodafone will tell you to piss off.
- You need to act quickly; Vodafone‘s Terms & Conditions state that you need to write to them within 30 days of them notifying you of any changes (this time may already have passed- apologies if it has). I may be wrong, but I think it would be incredibly difficult for Vodafone to prove whether or not you actually received any notification of a price increase, just in case you wanted to dispute this.
- My friend hasn’t received any confirmation in writing from Vodafone and is too lazy to ring them up. I would recommend contacting Vodafone by telephone immediately after receiving a text message to confirm what is happening and whether or not you will be expected to pay for the remainder of your contract.
- If you use my letter and your contract with Vodafone is successfully terminated, consider making a PayPal contribution to email@example.com towards the running cost of this website.
- You accept that I offer no warranties or guarantees and that I’m not liable for anything that goes wrong or for any charges incurred. Basically, I’ve written a letter and I’m allowing you to use it, but you do so at your own risk.
I’d love to receive your comments about whether or not this worked for you. If you’re not able to make a small donation for my time, a comment will be just as welcome.